Woodlands at the Preserve

We decided to do a tour here b/c the apartment complex seemed to fit our family’s needs. We scheduled a tour for 12:00 pm. Once we got to the leasing office, there wasn’t anyone in the office. Someone who was moving in told us they’d left for a tour. So we gave ourselves a tour of the club house. It was fine for the most part but a few things didn’t work. The leasing manager finally comes back maybe 10 minutes past 12 and asks if we needed any information. We inform him that we are there for a tour in which his response is “It’s going to be a while.” I ask for a time frame and he says he doesn’t know. And ask if our tour was scheduled. I say it was for 12. And he just says the person he’s helping is a new resident and he needs to take care of them so it will be a while. He’s sorry. There was no regard for wasting our time or honoring our scheduled tour. We were potential new residents but were not treated as such. We will not be rescheduling the tour.

DO NOT MOVE HERE. I was so happy when I first year and a half I’ve lived here. Recently new management has taken over and I can’t wait till me lease is up. They’re rude and don’t care about their residents. They blame residents for issues that should have been taken care of during their transition. Not good genuine people at all. Will really miss the old office ladies. They were absolutely amazing. So sad to see such a good complex go down hill so fast. Also it’s the old management that commented on this review.

Had a great move in experience with the last leasing agents with the old company ! Everyone was a helpful and there whenever I had questions 😊 However there are a few concerns, which is why I gave a two star review. 1. Parking is terrible, I work a second job and do not get home till about 2am and could never seem to find any parking anywhere, I’ll usually sleep in my car with my 3yr old until someone leaves for work 2. Only one car is permitted for a single lease resident and my visitors car is always getting towed 3. The gates are not closed & I was given a gate remote which i don’t understand why we have one if it could never be used. I’m just sick of having to pay to get my visitors vehicle out of impound when it gets towed, inflation is already bad enough let alone having to constantly to get a vehicle out if I forget to register my visitors car.

There are some great things about this apartment! Kaylie is an amazing employee. So communicative and very hard working!! She is the reason I signed the lease. My biggest complaint is the parking issue. There are not enough spaces. This needs to be changed. You are only allowed one guest per 24 hours and there isn’t enough parking for them to find a spot. The towing is frequent, so you definitely need to rent a parking space which is an extra monthly expense but definitely worth it to not have to go through the TERRIBLE impound services. If you do get towed, it seems that nobody in the office really knows the information of the impound service. The number they provides leads you to the Denton location. Don’t go there, go to the Plano one. The parking issue was really the only negative part of the experience. Rent was high for a one bedroom, but it’s high everywhere now. Other than that, maintenance was pretty responsive, and some of the office employees were very nice.

We decided to do a tour here b/c the apartment complex seemed to fit our family’s needs. We scheduled a tour for 12:00 pm. Once we got to the leasing office, there wasn’t anyone in the office. Someone who was moving in told us they’d left for a tour. So we gave ourselves a tour of the club house. It was fine for the most part but a few things didn’t work. The leasing manager finally comes back maybe 10 minutes past 12 and asks if we needed any information. We inform him that we are there for a tour in which his response is “It’s going to be a while.” I ask for a time frame and he says he doesn’t know. And ask if our tour was scheduled. I say it was for 12. And he just says the person he’s helping is a new resident and he needs to take care of them so it will be a while. He’s sorry. There was no regard for wasting our time or honoring our scheduled tour. We were potential new residents but were not treated as such. We will not be rescheduling the tour.

DO NOT MOVE HERE. I was so happy when I first year and a half I’ve lived here. Recently new management has taken over and I can’t wait till me lease is up. They’re rude and don’t care about their residents. They blame residents for issues that should have been taken care of during their transition. Not good genuine people at all. Will really miss the old office ladies. They were absolutely amazing. So sad to see such a good complex go down hill so fast. Also it’s the old management that commented on this review.